How we do our work

What regulators do is complicated and that can mean understanding how a regulator works can sometimes be a difficult task. These pages include information on:


• How we do our work

• The policies we follow

• Our past performance

• A number of other pieces of information that we think will help you learn more about us


We are committed to ensuring that nobody is disadvantaged in making a complaint because of a disability or impairment.


If you would like this information in a different format or any other help, please phone our switchboard on 020 7611 1444 and ask to speak to the Professional Conduct Department Information Line.


We are here from 9am to 5pm, Monday to Friday. Or you can email us at