This page is for anyone who would like to raise a
concern about a barrister or authorised body, or learn more
about our complaints procedure.
Please click here if you are unhappy with the service provided by a
barrister that is or was acting for you.
Please click here
if you are a BSB Regulated Person and you need to make a report of
serious misconduct committed by you or by another BSB Regulated
Person, in accordance with your duties under the BSB
What we can do
We regulate barristers, and BSB authorised bodies
operating in England and Wales and have published a
Handbook with rules that barristers and
authorised bodies must follow.
We can take action against any persons or bodies regulated by
the BSB who have not followed (breached) the Handbook.
The action we may take ranges from sending a letter of advice to
removing their ability to practise as a barrister or operate as an
In the past, we have taken action against a barrister where they
• mislead the court
• failed to keep information
• acted dishonestly or in a way that
damages the profession's reputation
• discriminated against someone
• committed a criminal offence
You may find it helpful to read about the types of complaint
that we do not normally investigate
How to complain about a barrister or authorised body
that is or was not acting for you
If you are unhappy with the behaviour of a barrister or
authorised body who is or was not acting for
you, you can make a complaint to us.
To make your complaint, please:
1. Tell us what happened by filling in
Form. You can download the form
here. The Form also has guidance to help you complete
2. Fill in our
Equality & Diversity Monitoring Form, which can be
here. This helps us to see how our policies and
services affect people from different backgrounds.
3. Send both Forms back to us,
• by email at: email@example.com
• by post at: Assessment
Team, Professional Conduct Department, Bar Standards Board, 289-293
High Holborn, London WC1V 7HZ
It is important that you send your complaint form to us within
12 months of the problem arising.
After we have received your Complaint Form, we will look
carefully at it to see if it shows a possible breach of the
Handbook. We will then decide if the complaint needs to be
investigated. If we decide to investigate your complaint, we will
try to let you know within 8 weeks of you making
Further information on the BSB's complaints
To find out more about our complaints procedure, you can read
our leaflet on
making a complaint about a barrister or look at our
You can also read our
Frequently Asked Questions.
To find out more about the BSB's Professional Conduct
Department, please click here.
If you would like any advice on our complaints process, please
do get in touch.
You can phone our switchboard on 020 7611 1444
and ask to speak the BSB Assessment Team. We're here from 9am to
5pm, Monday to Friday.
You can also email us at: firstname.lastname@example.org
We are committed to ensuring that nobody is
disadvantaged in making a complaint because of a disability or
We can, for example, provide our literature in different
formats. We can also give you additional time to respond to
our enquiries or support you in making your complaint over the
If you are disabled or have any practical needs, please
get in touch and let us know how we can best help you
• phoning 020 7611 1444 (please ask to speak to
the BSB Assessment Team)
• emailing us at email@example.com