We have published Version 5.0 of the BSB Handbook, introducing updated complaints handling arrangements and a number of regulatory clarifications.
The first-tier complaints handling arrangement changes, which come into effect today (15 June 2026), follow consultation with the profession and other stakeholders and are designed to improve consistency, transparency and confidence in complaints handling across the Bar. An overview of the updated rules and guidance documents was published in February 2026, giving the profession four months to prepare before the rules went live.
The updated framework includes changes to how and when complaints information is provided to clients, how complaints are managed and resolved, and introduces a new requirement for chambers, BSB-regulated entities and sole practitioners to collect and submit first-tier complaints data annually. The first data collection exercise will take place in at least a year’s time.
Version 5.0 of the Handbook also introduces new guidance as part of the BSB’s response to the Harman Review. Where alleged serious misconduct relates to bullying, harassment or sexual harassment:
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The duty to report this type of serious misconduct may be satisfied by reporting either to the BSB or to the Bar Council’s Commissioner for Conduct (this is supported by a protocol that has been agreed between the BSB and the Commissioner for Conduct);
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Given the importance of identifying and responding to this type of misconduct, the BSB recommends making such a report where there is a reasonable suspicion that it occurred;
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The BSB has clarified that it will not take enforcement action against barristers who have been the subject of this type of misconduct and do not report it. The same shall apply in relation to individuals whom the subject has acknowledged as a confidant; and
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The BSB has clarified that serious instances of bullying may amount to serious misconduct.
In addition, the Handbook includes a number of regulatory clarifications, including:
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Updates to rule rC8, confirming that the professional duties of honesty, integrity and independence are separate obligations and must each be upheld in their own right.
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Updates to regulation rE44, clarifying the BSB’s publication policy for disciplinary findings reached through the Determination by Consent procedure.
We have updated our website with the latest Handbook, guidance and supporting resources to help the profession prepare for and implement the changes.
View the latest version of the BSB Handbook and supporting guidance.
