23 Apr 2024

The BSB has commissioned M·E·L Research, a specialist market, social and behavioural research and insights consultancy, to conduct research aimed at understanding the experiences of digitally excluded clients or prospective clients within the legal sector, particularly those currently underserved by the digital revolution. This initiative is part of a collaborative effort that includes three other regulatory bodies, namely CILEx Regulation Ltd (CRL), the Council for Licensed Conveyancers (CLC), and the Institute of Chartered Accountants in England and Wales (ICAEW).

The BSB hopes that this research will support our work to improve access to justice for all by helping us to better understand the experiences of the digitally excluded and how best regulators and legal service providers can assist them to overcome the barriers they face. We intend to share the insights gained from this research with the broader community of legal and accountancy service providers, regulatory bodies, and policymakers.


Notes to editors

About the Bar Standards Board

Our mission is to regulate barristers and specialised legal services businesses in England and Wales in the public interest. For more information about what we do visit: http://bit.ly/1gwui8t

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