11 February 2016

Professional Conduct Department

The Professional Conduct Department works under the authority of the Professional Conduct Commitee (formerly the Complaints Committee). We investigate complaints and, where appropriate, assist the Committee in taking action against barristers who have breached the BSB Handbook.

The staff in the Professional Conduct Department have extensive experience in dealing with complaints and professional discipline, having collectively clocked up between them over 100 years experience in these fields. The department includes a number of lawyers, as well as staff who have worked in Ombudsman's services and in similar departments within other professional regulators.

Our main aims are to:

  • act in the public interest;
  • protect the public and other consumers of legal services;
  • maintain the high standards of the Bar;
  • promote confidence in the complaints and disciplinary process,
  • make sure that complaints about conduct are dealt with fairly,
    consistently and with reasonable speed.

Our objectives are to:

  • deal with complaints made against barristers promptly,
    thoroughly and fairly;
  • ensure appropriate action is taken against barristers who
    breach the BSB Handbook; and,
  • be open, fair, transparent and accessible.


Director of Professional Conduct
Sara Jagger (née Down)

Assessment Team

We are responsible for the initial assessment of all complaints, regardless of whether they are received from an external source or raised internally by the BSB. We also deal with enquiries from the public and run the telephone Information Line. Our main objective is to ensure that the initial assessment is carried out promptly to decide whether a complaint should be referred for formal investigation.

Assessment Team Manager
Adrian Turner

Assessment Officers
Alka Puri
Rebecca Teague

Professional Conduct Assistants (Assessment Team)
Afshan Ali
Rob Kingsford
Yemi Lawal (Maternity leave)

Investigations and Hearings Team

We are responsible for carrying out all investigations of complaints and, where there is sufficient evidence, taking complaints through to disciplinary action following a referral by the Committee or, in some cases, referral by senior staff.

Investigations and Hearings Team Manager
Paul Pretty

Casework Supervisors
Ambika Lall
Robert Burn

Senior Case Officers
Eloise Denchfield
Fredelinda Telfer 

Case Officers
Gemma Wright
Denise Palmer
Michael Carter

Administration Supervisor
Lesley Shepherd

Professional Conduct Assistants (I&H Team)
Heena Pindoria
Kami Bramley
Meena Kanbi

Operational Support Team

We are responsible for non-casework and department wide functions. Our responsibilities include administration of the Professional Conduct Committee, policy and project work, performance reporting, database management and website updates.

Operational Support Team Manager

Professional Support Lawyer
Sam Benton

Policy and Projects Officer
Jake Armes

Reports and Data Analysis Officer
Allister Kempton

Legal Knowledge Officer

Professional Conduct Assistants (Operational Support)
Hazel Walker (Maternity Leave)
Rehana Meghji
Rosina Moghal (Wed-Fri)