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We conduct an ongoing User Feedback Survey (formally known as user satisfaction surveys) of all complainants and barristers involved in the complaints system.  The Feedback Survey was introduced as an integral part of the complaints process in April 2009 and the results are reported on an annual basis. 

2012

User Feedback Survey Report 2012 - Executive Summary

User Feedback Survey Report 2012

2011 

User Feedback Survey Report 2011 - Executive Summary

User Feedback Survey Report 2011

2010

User Feedback Survey Report 2010

Annex 1 - IFF Research Report: Understanding Complaints Data

2009

User Feedback Survey Report 2009