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We conduct an ongoing User Feedback Survey (formally known as user satisfaction surveys) of all complainants and barristers involved in the complaints system. The Feedback Survey was introduced as an integral part of the complaints process in April 2009 and the results are reported on an annual basis.
2012
User Feedback Survey Report 2012 - Executive Summary
User Feedback Survey Report 2012
2011
User Feedback Survey Report 2011 - Executive Summary
User Feedback Survey Report 2011
2010
User Feedback Survey Report 2010
Annex 1 - IFF Research Report: Understanding Complaints Data
2009
User Feedback Survey Report 2009